FAQs

We understand that plans can change, and we offer the following cancellation policy:

30+ days before arrival: Guests are eligible for a 100% refund of the reservation amount, less non-refundable credit card processing fees.

14–29 days before arrival: Guests are eligible for a 50% refund of the reservation amount.

Less than 14 days before arrival: Reservations are non-refundable.

Non-Refundable Credit Card Processing Fees

All reservations are subject to a non-refundable credit card processing fee, typically ranging from 3.9% to 4.7% of the total transaction amount. These fees are charged by our payment processor at the time of booking and are not retained by our company.

If a reservation is canceled and qualifies for a refund under our cancellation policy, the applicable refund will be issued less the original credit card processing fees.

Please Note: Credit card processing fees are non-refundable once a reservation is booked, regardless of when the cancellation occurs. There is no grace period or exception for these fees.

Yes, non-refundable fees are charged by the payment processor at the time of booking and typically range from 3.9% to 4.7% of the total transaction amount.

Per the cancellation policy, eligible cancellations may receive a full refund less credit card processing fees. These non-refundable fees are charged by the payment processor at the time of booking and typically range from 3.9% to 4.7% of the total transaction amount. Credit card fees are nonrefundable. 

We won't be able to confirm an early check in until the night prior to arrival! Depending on the schedule and whenever available, we can do a 2 pm check in at no additional cost or if you would like to check in anytime prior to 2 pm we have a day use fee. Please check back with us the night before so we can confirm availability! 

Some of our properties are dog-friendly and allow up to one dog per reservation. Cats are not permitted at any of our properties. An additional pet fee applies, and guests bringing a pet must agree to our pet policy and terms prior to their stay. Please contact us to confirm whether your selected property can accommodate a dog.

Service Animals: Service animals are accommodated in accordance with applicable federal and California law. Service animals are not considered pets and are not subject to pet fees or pet restrictions.

San Diego Municipal Code 59.5.0502 states that at all times; any amplified sound that can be heard 50 feet away from the rented residence is prohibited. Between 10 PM and 8 AM, even normal conversation must be moved inside the rented residence. Per SDMC 51.1004 and California Penal Code 415.2 noise violations can result in fines (Up to $1,000) for property owners and Renters if there are repeated calls for noise violations to one address. Renters will be liable for any and ALL noise violation fines charged to the property owner. Excessive Noise disruptions can result in immediate eviction without the right to a refund of rental fees or security deposits. 

No Smoking of ANY kind: This is a non-smoking property, both in and on the property. A fee of $1,000.00 will be charged for violation of this rule, plus any costs incurred to remove smoke odor or damage. Smoking includes but is not limited to: cigarette, cigar, marajuana, cocaine, incense, or vaping. While Marajuana is legal in the state of California it is NOT allowed on this property. 

Our neighbors are very, very sensitive to vacation rentals as it affects their right to live in a peaceful environment therefore we will enforce these policies in exchange for the privilege of renting this home as a vacation rental. The City of San Diego has adopted stricter guidelines for vacation properties and bad operators will not be allowed to rent their homes.  If the actions of the Renter and their guests are detrimental to our right to rent as a vacation rental we reserve the right to evict and retain any rental fees and/or security deposits and will report abuse to the rental platforms and will take legal action against Renter if their behavior results in loss of permits.

Hurricane/ Storm Policy/ Pandemic: Mandatory evacuation by State or Federal Authorities will be sufficient cause for refund. Refunds will only be issued for the specific area and for the dates requiring mandatory evacuation. “Shelter in place” is not considered evacuation orders. Travel bans issued by the government will be cause for credit of funds towards future stay within 1 year of original stay date.